Why 'just use ChatGPT' fails for Dhaka businesses
Vanilla ChatGPT doesn't know your prices, your stock, your refund policy or that you don't ship to Chattogram before 2 PM. Every generic bot without a RAG pipeline eventually hallucinates a wrong price, promises a refund you don't offer, or invents a product you never sold — and a screenshot of that ends up in a Facebook group. A proper custom LLM chatbot is grounded: it can only answer from your indexed knowledge base, and refuses when it can't. That's the difference between a demo and a production system.

