No monitoring = the CEO is your monitoring
The pattern we see in Dhaka: an app breaks, the CEO gets a WhatsApp from a big customer at 11pm, the CEO panic-messages the dev on WhatsApp, the dev wakes up, the dev SSHes in, the dev fires a bunch of commands, the dev fixes it, no one writes it down, it happens again in 6 weeks. Real monitoring means the pager fires before the customer notices, the runbook says what to do, the fix is scripted, and the postmortem prevents the next occurrence. It changes the relationship between the team and the product.

