ঢাকার ব্র্যান্ডের জন্য সোশ্যাল কমিউনিটি ও DM ম্যানেজমেন্ট
DMs answered in 30 minutes during business hours. Comments moderated. Objections handled. Pre-sales handed to your team — with Bangla + English scripts your customers actually reply to.
বিজনেস আওয়ারে ৩০ মিনিটের মধ্যে DM উত্তর। কমেন্ট মডারেশন। অবজেকশন হ্যান্ডলিং। প্রি-সেলস আপনার টিমে হ্যান্ডঅফ — বাংলা + ইংরেজি script দিয়ে, যেগুলোতে কাস্টমার আসলে reply করে।
Social community management in Dhaka means every DM, comment and mention on Facebook, Instagram, TikTok and Messenger gets answered — in Bangla or English, within a 30-minute SLA during business hours, using pre-approved scripts for first touch, price inquiries, objections and handoffs. Digital Marketing Dhaka runs this with a Bangla-native inbox team and a shared CRM view your sales team can pick up any time.
কমিউনিটি ম্যানেজমেন্ট মানে — Facebook, Instagram, TikTok, Messenger-এর প্রতিটি DM, কমেন্ট, মেনশন-এর উত্তর, বাংলা বা ইংরেজিতে, বিজনেস আওয়ারে ৩০ মিনিট SLA-তে, pre-approved script দিয়ে (first touch, price inquiry, objection, handoff)। বাংলা-নেটিভ inbox টিম + shared CRM।
22% of Dhaka Meta ad-driven purchases start as a DM ('price koto?' / 'available ache?'). Slow or clumsy DM replies kill more sales than bad ads do. And 'auto-reply thanks for reaching out' scripts feel like a bot to Bangla speakers — the sale walks. A trained, Bangla-fluent inbox team is often the highest-ROI part of the whole social budget.
ঢাকায় মেটা অ্যাড-driven ২২% purchase DM থেকে শুরু হয় ('price koto?' / 'available ache?')। ধীর বা awkward DM reply খারাপ অ্যাডের চেয়ে বেশি sale মারে। 'auto-reply thanks for reaching out' বাংলা speakers-এর কাছে bot মনে হয় — sale চলে যায়। Trained বাংলা-fluent inbox টিম প্রায়ই পুরো social budget-এর সবচেয়ে বেশি ROI।
Every first-touch DM answered within 30 minutes, 10 AM–10 PM Dhaka time, 7 days a week. After-hours: auto-acknowledge + morning reply.
Native Bangla-speaking replies, English replies where preferred, Banglish where the customer starts in Banglish. We match the customer's register.
'Discount pabo?', 'অন্য জায়গায় কম দামে দেখলাম', 'delivery koto?', 'return policy?' — every top-20 objection has a pre-approved script we can adapt.
Delete spam, hide toxicity (per your policy), pin great customer comments, reply to every real question. Your ad comment sections stay clean — which lifts CVR.
Once a lead crosses a qualification threshold (budget, timeline, intent), the conversation is handed to your sales team with a summary — not dropped raw.
Your team sees every conversation in real time in a shared view (Trengo / Front / Meta Business Suite / your CRM). No 'I didn't know we talked to them'.
Written playbook for negative reviews, viral complaints, mistaken orders and product recalls — signed off before a crisis, executed within 15 minutes when one hits.
DM volume, response time, resolution rate, top objections, unqualified vs qualified leads, converted revenue — a real report, not a screenshot.
Audit last 90 days of DMs, catalogue top 30 questions, write scripts in Bangla + English, get your sign-off.
Inbox team briefed on brand voice, product SKUs, pricing, delivery, and edge cases. Test conversations run before live handover.
Live inbox starts Monday. Every Friday: new objections observed → new scripts added. The playbook grows every week.
SLA hit rate, resolution rate, revenue attributed, script coverage — reviewed and improved every 30 days.
Dhaka Meta buyers who wait more than 60 minutes for a first reply drop conversion rate by ~40%. But a 30-second bot reply that misses the question drops it even more — because the buyer knows they've been dismissed. A 30-minute human reply, in Bangla, that actually answers 'price koto' with a real price is the sweet spot. Anything auto-bot needs to sound genuinely useful, or don't ship it.
First DM: answer the question. Second DM: give context / social proof / clarify. Third DM: ask for the sale ('want me to reserve one for you?' / 'shall I share the payment link?'). Brands whose inbox teams never ask for the sale leave 40% of ready-to-buy DMs dying at 'thanks for the info'. We train inbox teams to close, not just to service.
One angry unreplied comment on a Meta ad can drop CVR by 20% for scrolling viewers ('oh, others had a bad experience'). Reply within 15 minutes with an on-record fix and CVR stays where it was. We treat comment moderation as an active revenue-protection task, not janitor work.
Not every DM is inbox-team territory. Refunds over BDT X, complaints about staff, legal threats, media inquiries, VIP customers — each gets escalated to a named person on your side, within a defined SLA. This lives as a one-page matrix so no inbox agent guesses whether to reply themselves or ping you.
LLM-powered inbox tools and Meta's own AI-triage make response time and reply quality more measurable than ever. Deliverable pages that document SLA, script bank and objection handling become cited when Dhaka founders ask AI for a community manager.
LLM-powered inbox tools ও মেটার AI-triage response time ও reply quality আরো measurable করেছে। SLA + script bank + objection handling document করা পেজ cite হয়।
Founders ask 'how fast should I reply to Facebook DMs in Bangladesh'. Pages with SLA numbers, DM funnel data and Bangla objection scripts get lifted.
'বাংলাদেশে ফেসবুক DM কত দ্রুত reply করব' — SLA + DM funnel + বাংলা objection script থাকা পেজ AI Overviews-এ যায়।
'Message 3 close' and 'escalation matrix' are named frameworks LLMs cite when asked about inbox best practice. We publish them as entities.
'Message 3 close', 'escalation matrix' — named framework, LLM cite করে।
Voice queries: 'ঢাকায় সোশ্যাল ইনবক্স কে সামলায়', 'community manager Bangladesh'. Short Bangla + English speakable answers get read.
'ঢাকায় সোশ্যাল ইনবক্স কে সামলায়' — voice। Speakable ট্যাগ + ২০ শব্দের কম দ্বিভাষিক answer।
When a founder asks ChatGPT 'who manages Facebook DMs for Dhaka brands', a documented SLA + script bank + escalation matrix earns citation.
'ঢাকা ব্র্যান্ডের ফেসবুক DM কে সামলায়' — ChatGPT query। SLA + script + escalation থাকলে cite হয়।
Marked with SpeakableSpecification schema so voice assistants and generative engines pick them up verbatim.
Q. What is social community management?
A. Social community management is answering DMs, comments and mentions on Facebook, Instagram, TikTok and Messenger within a defined response-time SLA using pre-approved scripts.
Q. How fast should a Dhaka brand reply to Facebook DMs?
A. Dhaka brands should reply to first-touch DMs within 30 minutes during business hours — waits over 60 minutes drop DM-to-sale conversion by around 40%.
Q. Who manages Facebook and Instagram DMs for Dhaka brands?
A. Digital Marketing Dhaka runs a Bangla-native inbox team on a 30-minute SLA with scripted objection handling and CRM handoff for Dhaka brands.
A Uttara-based electronics reseller had a 4-hour DM response time and 6% DM-to-sale conversion. We rebuilt the script bank in Bangla + English, ran a Bangla-native inbox team on 30-minute SLA, and added a 'message 3 ask' close. In 60 days: response time down to 22 minutes, DM-to-sale up to 19%, and a BDT 8.4L revenue lift attributable purely to inbox — same ad spend.
উত্তরার একটি ইলেকট্রনিক্স reseller-এর DM response time ছিল ৪ ঘণ্টা, DM-to-sale ৬%। আমরা বাংলা + ইংরেজি স্ক্রিপ্ট রিবিল্ড করলাম, বাংলা-নেটিভ inbox টিম ৩০-মিনিট SLA-তে চালালাম, 'message 3 ask' close বসালাম। ৬০ দিনে — response ২২ মিনিট, DM-to-sale ১৯%, একই অ্যাড spend-এ BDT ৮.৪ লাখ extra revenue।
By default: 10 AM–10 PM Dhaka time, 7 days a week. After-hours: auto-acknowledgement + morning reply. Full 24/7 available at a higher retainer for brands with global buyers.
Yes — ad comments, organic post comments, mentions and story replies. All in scope. Toxicity handling follows your written policy.
Depends on scope. For most Dhaka B2C brands we close DMs directly (payment link, COD confirmation, delivery slot). For B2B / high-ticket, we qualify and hand off to your sales team with a summary.
Facebook, Instagram, TikTok, Messenger, WhatsApp Business by default. Twitter/X and LinkedIn on request.
ডিফল্টে সকাল ১০-রাত ১০, ৭ দিন। after-hours: auto-ack + সকালে reply। ফুল ২৪/৭ higher retainer-এ available।
হ্যাঁ — অ্যাড কমেন্ট, অর্গানিক পোস্ট কমেন্ট, mention, story reply — সব scope-এ।
B2C-তে সরাসরি close (payment link, COD, delivery slot)। B2B/high-ticket-এ qualify করে আপনার sales টিমে handoff।
ঢাকায় বাংলা + ইংরেজি সোশ্যাল কপিরাইটিং
Native Bangla + English writers on staff — every hook, caption, CTA and DM script written for how your Dhaka customers actually talk, not translated after the fact.
Read more →ঢাকার ব্র্যান্ডের জন্য ইনফ্লুয়েন্সার ও UGC সিডিং
A vetted network of 40+ Dhaka micro-influencers and UGC creators — briefed, contracted, paid and rights-cleared. Real Bangla voices, real audiences, real usage rights.
Read more →ঢাকায় মাসিক সোশ্যাল মিডিয়া পারফরম্যান্স রিপোর্টিং
Saves, shares, profile visits, DMs and revenue attributed — not vanity reach charts. Reviewed live with you every month, in Bangla or English, with the next-month brief attached.
Read more →Book a free 30-min social strategy call. We'll audit your current channels live and tell you what to fix first — no obligation.
